Coach Oliver Bookings

RESCHEDULING / EXPIRATION OF PACKAGES

All bookings will have the liberty to change the date, time or both with the following terms:

1. More than 14 days notice: We will allow a ONE-time penalty free rescheduling of your session.
2.  7th to 14th day notice: A 50% penalty will be imposed with the balance 50% credited to the next session of your choice. (Must be utilized within 3 months.)
3. Less than 7 Days notice: 100% will be forfeited.
4. Non-Appearance: 100% will be forfeited.
5. All bookings have a maximum of 1 postponement.
   – Terms of postponement notice period will be considered from 12pm GMT +8 daily.
6. All postponement notice will be calculated from the receipt of WhatsApp/Email confirmation with the fixed date and time.
7. There are no refunds allowed upon confirmation of your booking.
8. There is no cancellation allowed upon confirmation of your booking.

   **In the event that you are not able to make it for your session, we advise you to find replacement Rider(s) to takeover your session. Please email us at info@dreamwakeacademy.com or WhatsApp us at 86123321 to inform the team on the changes.

BAD WEATHER or Unforeseen circumstances 

For your safety and quality experience, in the event of inclement weather on site at the time of your session, restricted visibility or dangerous situations or act of god or any other causes beyond our reasonable control, the event may be delayed and/or cancelled at the discretion of DREAMWAKE Academy.

Should the session be delayed and/or cancelled due to the reasons above, the session paid, will be credited towards your rescheduled session.

SESSION

Travelling time to and fro to the regulated Wakesurf location by MPA is included in the session duration borne by the customer/primary.

Forfeited cost incurred due to a postponement of the session, are to be borne by the customer/primary.

It is your responsibility to be present and on time at Pier 5, ready for your session regardless of the weather and await further instructions from DREAMWAKE Academy.

DREAMWAKE reserves the right to assign/reassign coaches and captains for all sessions.

DREAMWAKE reserves the right to change our terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on our website.

MPA GUIDELINE AND COVID 19 MEASURES

On the assumption that DREAMWAKE is allowed to operate, DREAMWAKE shall apply our standard Terms and Conditions as outlined above, on all sessions regardless of any new measures that may be implemented by the Governing Authorities.

No concessions will be made, and:

You agree to make changes to the number of people in your group/number of session hours in order to proceed with the session(s).

You understand and agree to accept all risks should you decide to proceed with the booking of your session(s)

Forfeiture fees as per our standard Terms and Conditions shall apply to any requests for postponement or cancellation of your session(s).

INDEMNITY and LIABILITY RELEASE CLAUSE

**From here on, the “Participant” includes the primary, participants and customer.

**DREAMWAKE Pte Ltd (hereon referred to as the “Company”)

ASSUMPTION OF RISK AND GENERAL PROVISIONS

The Participant agrees, confirms and acknowledges that:

a. The Participant is voluntarily participating in the activities offered by the Company.

b. There are inherent dangers and risks, which include sustaining bodily injuries, due to the nature of the activity.

c. The Participant shall obey the instructions of the Company and its officers, employees, coaches, instructors, and agents during the activities.

d. The information provided by the Participant in this Form is true and accurate.

e. The Company shall have the right, without any compensation payable to the Participant, to photograph and/or video record the Participant and use the Participant’s name, face, likeness, voice and appearance in connection with any of its exhibitions, publicity, advertising and promotional materials without any reservation or limitation unless the Participant writes in to inform the Company.

WAIVER & RELEASE OF LIABILITY / INDEMNITY

The Participant hereby irrevocably releases from liability, and waives the Participant’s rights against, the Company, its officers, employees, coaches, instructors and agents (collectively, the “Indemnified”) in respect of any personal injury, death or disability, not resulting from the negligence or willful act or omission of the Indemnified; or any damage, loss or theft of any personal property which the Participant may incur or suffer by reason of the participation by the Participant in the activities offered by the Company or from the provision of such activities by the Company.

INDEMNITY

The Participant agrees to indemnify and keep the Indemnified fully and effectively indemnified from and against any and all losses, claims, demands, actions, proceedings, damages, costs, expenses or any other liability whatsoever which any of Indemnified may suffer or incur, or which may be brought or established against any of Indemnified by any person, arising in any way from any misrepresentation or inaccuracy in the information (including in this Form) provided by the Participant to the Company, or any non-compliance by the Participant of the terms and conditions stated in this Form.

MISCELLANEOUS

a. Any exclusion or limitation of liability of the Company herein shall be permitted to the fullest extent under the law. The illegality, invalidity or un-enforceability of any statement herein shall not affect the legality, validity or enforce-ability of any other statements herein.

b. The terms and conditions herein shall be governed by and construed in accordance with Singapore law and subject to the non-exclusive jurisdiction of the Singapore courts.

I have read and understood the statements contained in this document and agree to be bound by them.